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Login to:
Internet Banking
Mobile Banking
Guardian Fraud
Protection Service
I want to:
Own my own home
Buy a new car
Open an account
Save for a goal
Buy Insurance
Latest News:
IMPORTANT INFORMATION for Internet and Mobile Banking users!
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Access my money:
Locate a rediATM
Branches
General Enquiries:
1300 131 844
pcu@policecu.com.au
From Overseas:
+61 8 8208 5761
IVY Phone Banking:
1300 247 489
Lost or Stolen Cards:
1800 224 004
+61 2 9959 7480
BSB: 805-005
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Contact Us
Here at Police Credit Union, we'd like to know what you think!
By letting us know what we're doing well and what we can improve on, you help to make us more efficient and responsive to your needs.
If you have a compliment, query or concern, simply contact us via any of the following methods.
Talk to us
- Call 1300 131 844 and speak to a real person!
- Overseas? Call +61 8 8208 5761
- Our award-winning Contact Centre is open
9am-5pm Monday-Friday, 9.30am - 5pm Tuesday
and 9-11.30am Saturday.
Visit us
- Drop into your local branch today
Email us
- Email your query to pcu@policecu.com.au & a staff member will be in touch with you within 24 hours.
Write to us
- Send a letter to
PO Box 6074, Halifax Street PO, Adelaide SA 5000.
Fax us
- Send us a fax on 08 8208 5789
Complaint Resolution Process
If you have a concern or complaint about any Police Credit Union product or service, please visit your local branch or contact us via one of the methods listed below and our staff wil deal with the matter promptly.
- Mail: PO Box 6074 Halifax Street PO, Adelaide SA 5000
- Phone: 1300 131 844
- Email: pcu@policecu.com.au
If the matter is not resolved to your satisaction, we invite you to contact our Dispute Resolution Officer via one of the methods below and an internal review will be undertaken. If the Officer is able to resolve the dispute, he or she will promptly notify you in writing of, and giving reasons for, the outcome. The Officer will normally resolve the dispute within 45 days of the initial complaint being lodged.
Police Credit Union is a Member of the Financial Ombudsman Service. If you are not satisfied with the outcome of the internal review, you can ask for an external review by this independent body. They can be contacted by:
- Mail: GPO Box 3, Melbourne VIC 3001
- Telephone: 1300 780 808 (toll free) or 03 9613 7366 - 9am-5pm AEST
- Fax: 03 9613 6399
- Email: info@fos.org.au
Visa Chargeback Process
As a Visa card holder, you have rights under the rules of the Visa card scheme to dispute credit card transactions. If you believe a purchase was not properly authorised or processed, or there is some other problem, you may have a right to recover the amount of the purchase under the scheme's 'Chargeback Rules'.
The Visa scheme has a dispute resolution process in its operating rules. This process outlines various circumstances and timeframes which you, as a Visa card holder, can dispute transactions by asking us to ‘charge back’ the transaction to the merchant who processed it. This process is called the 'Chargeback' process.
If your claim fits within the Chargeback Rules and you have notified us within the set timeframes, we will charge back the transaction as quickly and efficiently as possible. Please remember that disputed transactions can take some time to resolve. However, we will always let you know as soon as possible once we have been advised of the outcome.
If your chargeback is successful we will credit the disputed amount back to your account. You can always contact us for updates on the progress of a chargeback request.
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