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Login to:
Internet Banking
Mobile Banking
Guardian Fraud
Protection Service
I want to:
Own my own home
Buy a new car
Open an account
Save for a goal
Buy Insurance
Latest News:
IMPORTANT INFORMATION for Internet and Mobile Banking users!
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Access my money:
Locate a rediATM
Branches
General Enquiries:
1300 131 844
pcu@policecu.com.au
From Overseas:
+61 8 8208 5761
IVY Phone Banking:
1300 247 489
Lost or Stolen Cards:
1800 224 004
+61 2 9959 7480
BSB: 805-005
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Mutual Banking Code of Practice
The Mutual Banking Code of Practice is the code of practice for Australia's credit unions and mutual building societies.
Our Code is an important public expression of the value we place on improving the financial wellbeing of our individual members and their communities.
We believe that this code of practice establishes a strong benchmark for industry and is a clear statement of the commitment credit unions and mutual building societies make to their members - our commitment to you has only gotten stronger!
The Code outlines our 10 key promises to you and will ensure that all credit unions and mutual building societies will be fair and ethical when dealing with you.
Our 10 Key Promises To You
- We will be fair and ethical in our dealings with you
- We will focus on our Members
- We will give you clear information about our products and services
- We will be responsible lenders
- We will deliver high customer service and standards
- We will deal fairly with any complaints
- We will recognise member rights as owners
- We will comply with our legal and industry obligations
- We will recognise our impact on the wider community
- We will support and promote the Mutual Banking Code of Practice.
We will deal fairly with any complaints
- Click here if you have a concern or complaint about any Police Credit Union product or service or would like to dispute any credit card transactions and need more information about the Visa Chargeback Process.
Like to find out more?
- Click here to read the full version of the Mutual Banking Code of Practice
- Speak to the friendly staff at your local Police Credit Union branch or call
1300 131 844
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