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Corporate Governance

Our promise to Members

Police Credit Union’s Board is responsible for providing strategic guidance of the Credit Union by maintaining strong corporate governance principles underpinned by positive ethics, values and behaviour.

Each Director has a statutory requirement under Chapter 2D of the Corporations Act 2001 and other regulatory provisions and these obligations under law are set out as per our Corporate Governance Statement, which is also included in our Annual Report.

Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice is the code of practice for Australia’s credit unions, mutual building societies and mutual banks. Our Code is an important public expression of the value we place on improving the financial well-being of our individual Members and their communities.

This code of practice establishes a strong benchmark for industry and is a clear statement of the commitment credit unions, mutual building societies and mutual banks make to their Members. The Code outlines our 10 key promises to you and will ensure that all credit unions, mutual building societies and mutual banks will be fair and ethical when dealing with you.

 Our 10 key promises to you

  1. We will be fair and ethical in our dealings with you
  2. We will focus on our Members
  3. We will give you clear information about our products and services
  4. We will be responsible lenders
  5. We will deliver high customer service and standards
  6. We will deal fairly with any complaints
  7. We will recognise Member rights as owners
  8. We will comply with our legal and industry obligations
  9. We will recognise our impact on the wider community
  10.  We will support and promote the Customer Owned Banking Code of Practice.

We will deal fairly with any complaints

Contact us if you have a concern or complaint about any Police Credit Union product or service or, would like to dispute credit card transactions and need information about the Visa Chargeback Process.

Find out more about Corporate Governance:

Annual Reports

Inspired by our values-driven commitment to superior service, honesty, integrity and financial prudence, Police Credit Union has achieved yet another successful year of strong performance across all measures.

With our promise of a Better Banking experience for Members, Police Credit Union remains in great shape and is well-positioned to continue to honour its proud heritage and history of success as a mutual credit union well into the future.

Download the 2019 Annual Report (2MB)

Download the 2018 Annual Report (5MB)

Download the 2017 Annual Report (2MB)

Regulatory Disclosure

Remuneration Disclosures

Download the document in full as at:

30 June, 2019

30 June, 2018

30 June, 2017

Group Regulatory Disclosures

Download the document in full as at:

31 March, 2020

31 December, 2019

30 September, 2019

30 June, 2019

31 March, 2019

31 December, 2018

30 September, 2018

30 June, 2018

31 March, 2018

31 December, 2017

30 September, 2017

30 June, 2017

31 March, 2017

Workplace Gender Equality Agency Reporting

2019 – 20

2018 – 19

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