BSB 805 005Ph 1300 131 844

Online Banking Help

Not sure about the Internet?

It’s easy once you've got the hang of it, but we are always here if you need some assistance.

IB-login-IPAD-500pxGive us a call on 1300 131 844 and we are happy to help.

Police Credit Union’s Online Banking is safe, secure and available for you to access your money 24/7.

From checking your accounts, making transfers to businesses or friends, to paying bills online using BPAY®, you’re only a few clicks away from accessing everything you need including updating your address and contact details, changing your password and subscribing for online statements.

Remember, we’re all about providing a Better Banking experience for you and so we have started a Better Digital Journey to keep you informed of all our latest developments.

You are covered by the Guardian Money Back Guarantee

If you suffer a loss as a result of a fraudulent transaction, Police Credit Union will credit your account with the amount of the loss, provided you have not directly contributed to the fraud and have notified us promptly of the fraud.

If you notice any unusual transactions on your account, please contact us immediately on 1300 131 844.

SMS One Time Password (OTP)

As of 1 August 2013 Police Credit Union increased Internet Banking security by introducing mandatory SMS One Time Passwords for all online external transfers including BPAY.

This authentication tool involves a randomly generated password being sent via SMS text message to a pre-registered mobile phone.

With SMS One Time Passwords you receive these added banking security benefits:

  • FREE and additional online security.
  • Notification of any unauthorised payment attempts from your account.
  • Ability to transfer funds in excess of our standard limit.
  • Pre-authenticate your regular billers and payees.

Registering for SMS One Time Passwords

You need to be registered for Online Banking before you can activate SMS One Time Passwords. To register for SMS One Time Passwords and Online Banking please call 1300 131 844 and speak to one of our friendly staff or visit your nearest branch.



We're here to help you buy a car

Whether you want a fixed or variable loan, we can have you driving around in your new car in no time. Police Credit Union can help make your car buying process even better when you take out a loan with us.