Better Banking with Police Credit Union is more than what we do with your money.
It’s also about always being ready to help you with any questions that you may have, because answers solve problems and that’s what helps you get whatever you want in life.
Can anyone join Police Credit Union?
Yes. Any individual, business or organisation is welcome to apply to become a Member of Police Credit Union and take advantage of our products and services.
How do I become a Member of Police Credit Union?
How do I change my address?
You can change your address by visiting your local Police Credit Union branch or calling our Contact Centre on 1300 131 844 during business hours. Please note, before we can change your address we are required to identify you. If you’re an Internet Banking user you can change your address online.
How do I change my name?
You can change your name by visiting your local Police Credit Union branch or calling our Contact Centre on 1300 131 844. Please bring supporting documentation, like a marriage certificate or passport with you.
What is Police Credit Union’s BSB number?
Police Credit Union’s BSB number is 805005
How do I find out my BSB and account number?
A BSB is a six digit number that identifies financial institutions and branches within Australia. You will need to include this number if you’re transferring money to a third party. Police Credit Union’s BSB is 805005 and your Member number is located on your Visa Debit Card or Visa Credit card under your name. If you only have an S29 pre-paid card this will not show your Member number or name. We recommend you call our Contact Centre on 1300 131 844 to confirm those details.
What do I do if I forget my Member number and teleservice Code?
Your Member number is located on your Visa Debit Card or Visa Credit card under your name. If you only have an S29 pre-paid card this will not show your Member number or name, we recommend you call our Contact Centre on 1300 131 844 to confirm those details. Should you forget your teleservice code, we will use an alternative method to identify you. You must provide correct responses in order for us to provide you with information.
Can I use my partner’s Member number and teleservice code?
No. Each Member has a unique Member number and associated telephone access or internet banking password. Our staff are trained to match each unique Member number and password.
How do I access my account information?
You can access your account information via our branches, online via internet banking, our Banking App on your mobile phone or via our 24/7 IVY Phone Banking line on 1300 247 489. Alternatively you can call our Contact Centre on 1300 131 844 during business hours should you require any assistance regarding access or setting up any of those access options.
How do I access my money when travelling overseas?
Police Credit Union recommends that you take a variety of currency options with you on your journey. We can arrange for foreign currency, ensure your Visa Card is current for the duration of your travel, and also offer you the convenience of a Multi-currency Cash Passport if you are visiting multiple destinations.
The most convenient way to access your accounts overseas is to use a Police Credit Union Visa debit or credit card or before you depart by arranging for a Multi-currency Cash Passport card with a PIN at an ATM facility. Using a Visa debit or credit card means you can also visit a local bank and withdraw money over the counter. There will be a fee for this service. Refer to our disclosure documents for more details.
All our Visa debit and Visa credit cards come embedded with a smart chip, making cards virtually impossible to copy and offering a new level of security against counterfeiting, card skimming and other fraudulent use. If you are travelling overseas and your current card does not have an embedded chip we recommend you contact us to update your card prior to travelling.
If you are travelling overseas, make sure you have advised us and that you’re signed up for Internet Banking so you can keep track of your accounts while you’re away.
How do I transfer funds to another Police Credit Union Member?
You can transfer funds to another Member via:
- your desktop computer at policecu.com.au
- Mobile Phone banking at policecu.com.au
- Our Banking App on your mobile phone
- Our 24/7 telephone banking line accessed by calling on 1300 247 489
Alternatively you can call our Contact Centre on 1300 131 844 during business hours should you require any assistance regarding access or setting up any of those access options.
How do I log into internet banking?
You must be a registered Police Credit Union internet banking user. You can register for our internet banking at your closest branch or by calling our Contact Centre on 1300 131 844 during business hours. Then simply login at:
- your desktop computer at policecu.com.au
- your mobile phone banking at policecu.com.au
- our Banking App on your mobile phone
How do I use telephone banking?
You must be a registered telephone banking user. You can register for our telephone banking at your local Police Credit Union branch or by calling our Contact Centre during business hours on 1300 131 844.
You then simply call 1300 247 489 and enter your Member number and telephone banking access password. Once registered against your own accounts and those you are authorised to operate, our telephone banking service provides the following options:
- Hear your account balances
- BPAY® payments
- Check the last 5 transactions > followed by the option to check further transactions
- Transfer between your own accounts
- Transfer to another Police Credit Union Member
- Order a transaction list
- Interest earned for last financial year
- Access another membership
- Change access password
- Speak to an operator
What is the Police Credit Union Banking App?
Our Banking App is a simplified version of Internet Banking for use on either your iPhone or Android device. It provides our Members with the tools they need to easily check balances, pay bills and transfer funds. You can also locate the nearest rediATM and branch. It is free to download and free for transactions.
However, standard mobile phone contracts and mobile service charges will apply. Check with your mobile phone service provider for specific details. If you are calling us from your mobile phone, standard call charges will also apply.
Why can’t I complete transactions by swiping my card?
As a means of significantly reducing the potential for fraudulent transactions to be undertaken on your account via the use of a counterfeit card, you will no longer be able to complete a transaction by swiping your card at electronic terminals that are chip enabled. All Police Credit Union cards are embedded with an EMV smart chip, which are virtually impossible to copy, and it has been mandated that all electronic terminals in Australia must now be capable of transacting via the use of these chips. Therefore, in order to complete your transaction, you simply need to insert your chip into the terminal and enter your PIN to authorise the transaction. Where the amount of your transaction is less than $100 you may also be able to complete the transaction by using payWave.
How do I activate my new, replacement and/or renewal cards?
All new, replacement and renewal cards from Police Credit Union will need to be activated before use. This is an easy process and you can do so using multiple channels. Find out how here.
Can I use my card without activating it first?
No, to improve your banking security it is imperative that you activate all your new cards before use.