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Visa payWave FAQs

Want to know more? Here are some answers!

What is Visa payWave?
Visa payWave is a contactless method of payment. Featuring a distinctive contactless symbol your Visa payWave card has a tiny antenna embedded into the chip which securely transmits purchase information.

What cards have access to Visa payWave?
Visa payWave has been introduced to our Visa Debit, extralite Visa Credit and MyLimit Pre-paid cards.

What are the benefits of using my Visa payWave card?
Your Visa payWave card is an easier, more convenient way to pay for everyday purchases. It saves you time due to shorter transaction times and shorter queue times. You don’t need to enter a PIN for purchases under $100 and it’s more convenient as you no longer have to carry around cash. Visa payWave also provides increased security as the card cannot be skimmed.

How do I use my Visa payWave card?
Look out for the participating retailer displaying the contactless symbol and Visa logo at the point of sale. Let the retailer know you’d like to pay using your Visa payWave card when the transaction amount is shown on the terminal, wave your Visa payWave card in front of the contactless terminal.

How close does the Visa payWave card need to be near the reader?
You should hold your Visa payWave card within 4cm of the contactless terminal.

How do I know when a payment has been made?
A message will be displayed on the terminal along the lines of “transaction approved” and/or your transaction is confirmed by illumination of four green indicator lights.

Is this technology as secure as traditional Visa cards?
Visa payWave cards are just as secure as any other Visa chip card and carry the same multiple layers of security protection, including our Guardian Fraud Protection Service. Because your Visa payWave card doesn’t leave your hand during the transaction you remain in control of your card at all times, which reduces the risk of fraud.

How am I protected from fraudulent transactions?
Our Guardian Fraud Protection Service offers a Money Back Guarantee if you have not directly contributed to the fraud and contacted Police Credit Union promptly.

Is there a chance that payments may be taken twice from my account?
Visa payWave terminals are designed to only make one transaction at a time per card. Each transaction must be complete or void before another one can take place.

Is there a limit on the value of goods I can purchase with my Visa payWave card?
You can wave and go with your Visa payWave card without entering your PIN for any amount up to $100, up to four times per day.

What happens if I try to purchase goods over $100?
For purchases exceeding $100 you can still use your Visa payWave card by entering your PIN to authorise the transaction.

Will I receive a receipt for the transactions I make?
The retailer will ask if you require a receipt. If you do not require a receipt, please advise the retailer and a receipt will not be given.

How can Visa payWave save you money?
You will be paying less for each transaction, which will give you the ability to do more transactions for less cost – saving you money.

Will I be able to ‘Opt Out’ of Visa payWave?
Yes, if you would prefer to ‘Opt Out’ of Visa payWave functionality, please call 1300 131 844 or visit your local branch. Please note, the ‘Opt Out’ functionality can take from 3-12 hours to be activated. If you choose to ‘Opt Out’ of Visa payWave you will be charged the standard withdrawal transaction fees.

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