Due to new COVID-19 restrictions in SA, and for the health and wellbeing of our staff and customers, SA branches will remain OPEN Monday – Friday, as an essential service. There are limited numbers of customers allowed in a branch, at any one time. Please read the signage upon entering, as each branch’s maximum capacity will vary depending on size. For loan related enquiries, please contact your local branch to make an appointment.
From Saturday 24 July, ALL SA branches will be CLOSED on Saturdays until further notice. Branches will remain open Monday – Friday as per usual trading times. Our Contact Centre will remain OPEN on Saturdays from 8.45am – 11.45am. Please call our Contact Centre on 1300 131 844.
We will continue to run mandatory and non-intrusive temperature checks using thermal imaging cameras and QR Code check-ins, as a condition of entry, enhanced cleaning protocols are in place, and wearing face masks for customers and staff is mandatory. Social distancing applies at all times
Please DO NOT ENTER our branches if you:
- feel unwell,
- are experiencing flu-like symptoms,
- have travelled overseas/from a closed border area,
- have been diagnosed or in close contact with someone who has been diagnosed with COVID-19 in the last 14 days, or
- have visited any of the COVID-19 hotspots.
As an alternative to visiting one of our branches, you can call our Contact Centre on 1300 131 844 during business hours and our friendly staff will assist you.
You can also securely access your money 24/7 using Online Banking, our Banking App and IVY Phone Banking. Contactless payments can be made with Visa payWave and Digital Wallet. Read more about our COVID-19 response.
We thank you for your support and understanding.