I want better

We are all looking for ‘better’.

Especially when it comes to reaching your financial goals so you can get the things that you want while you can still enjoy them. This is where Police Credit Union can help.

So what do you want to do? We have put together a range of tips and advice to help you reach your ‘better’.

Our Products

Our Better Banking products will give you what you’ve been looking for. Whether it’s a loan rate, savings account, credit card, overdraft or insurance advice – we’ve got you covered. We also have all the financial planning advice you could want to give you a better future.

And, because we listen to our Members, our products keep getting better and better.

Better Access

Our range of better access products and services give you control of your accounts whether you’re online at your desk, on your mobile, travelling overseas or in a branch.

Learn more about having every option at your fingertips. You’ll be better off!

Security

With our Guardian Fraud Protection Service and our fraud experts, Police Credit Union is committed to providing you with a secure banking environment and to denying funding to organised crime.

Security and Protection? Who better than Police Credit Union.

News

Providing financial support and volunteering for events for charity, sporting associations, Christmas pageants and partnership initiatives are just the start of what we do under our Plant the Seed initiative.

Plus, of course, we’re constantly sharing the latest insights, tips and innovation when it comes to economic, technological and financial trends.

We’re always better, together.

About

Over our 45 year history, Police Credit Union has helped thousands of South Australian and Territorians achieve their financial goals and dreams with our range of better products and services.

Let’s get to know each other, even better.

RediATM Locator

Find your closest RediATM by searching below.

Find a branch

Want to come visit us? Search below to find your closest branch.

Fraud Reporting

Keeping an eye on unexpected transactions

If for any reason you suspect fraud on your account or notice an unexpected transaction, please contact us as soon as possible.

During business hours: 1300 131 844
After hours: 1300 131 844 and press 2
If you are overseas: +61 2 8299 9101
You can email us at pcu@policecu.com.au. Or, you can always drop in to your local branch and one of our friendly staff can help you.

If you wish to dispute any transactions, you will need to complete a dispute form.
Please download this form here.

This form can be returned at any branch, or by post to:
Police Credit Union
PO Box 6074
Halifax St PO
Adelaide SA 5000

You can dispute transactions you completed if there is a problem with the goods or services provided, but please try to resolve any issues directly with your merchant first (we may need proof of this, so email is a good choice for contact). Please note that any delay in disputing transactions may result in us being unable to recover the funds for you.

The Guardian Money Back Guarantee

Our Guardian Money Back Guarantee applies, as long as you:

  • Didn’t complete the transactions yourself (i.e. not fraud after all) when disputed as fraud,
  • Didn’t participate in fraudulent transactions by providing details (e.g. responding to a scam), and
  • Disputed the transactions within a reasonable time frame.

You will not lose money – that’s our Guardian Money Back Guarantee. We will even reimburse you for any transaction fees or interest charges.

This money-back guarantee applies to fraud. For transactions you did authorise, but are disputing due to a problem, we cannot make this guarantee. We will be in regular contact to advise you of the progress of your dispute and the likelihood of recovering funds.

Visa Chargeback Process

As a Visa card holder you have rights under the rules of the Visa card scheme to dispute credit card transactions. If you believe a purchase was not properly authorised or processed, or there is some other problem, you may have a right to recover the amount of the purchase under the scheme’s Chargeback Rules.

The Visa scheme has a dispute resolution process in its operating rules. This process outlines various circumstances and timeframes which allow you, as a Visa card holder, to dispute transactions by asking us to ‘charge back’ the transaction to the merchant who processed it. This is called the Chargeback process.

If your claim fits within the Chargeback Rules and you have notified us within the set timeframes, we will charge back the transaction as quickly as possible. Please remember that disputed transactions can take some time to resolve. However, we will always let you know as soon as we have been advised of the outcome. If your chargeback is successful we will credit the disputed amount back to your account. You can always contact us for updates on the progress of a chargeback request.

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We have all types of products for you to choose from! From Home Loans and Car Loans, all the way to Insurance. We can help make life better.