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Scam Awareness

Better protection against scams

Scam phone calls are very active right now because unaware people keep falling for them. Don't become another victim.

Do not provide personal or banking details. If you do that, or complete a scam transaction – you remain liable for any losses.

Below are the most common scams being reported. Better still, you can visit Scamwatch for more information and examples.

‘Tech Support’ Scam

You receive a call advising you there is a problem with your computer… and you may be directed to log on to your PC which appears to contain errors. Initially the caller wants you to:

  • provide information about your computer so they can access it remotely, or
  • download some software from a website they direct you to.

Don’t be concerned about any log files – logs of errors are normal on a computer.

If you receive a call that is consistent with the above, hang up immediately.

Do not provide any information to the caller.

Do not go to a website they direct you to.

Do not provide any personal or banking details.

Call us on 1300 131 844 to advise us of the attempted scam.

‘Fee Refund’ Scam

You may receive a call some time before this scam, claiming to be a banking satisfaction survey.

You receive a call claiming that a mistake has been made on your bank accounts and you are entitled to a refund of fees. The caller may already have some information about you and use this information to make their call seem legitimate.

If you receive a call that is consistent with this, hang up immediately.

Do not provide any information to the caller.

Call us on 1300 131 844 to advise us of the attempted scam.

Note: No bank, ombudsman, or government department will ever call to advise you that you are entitled to a refund of fees.

Email Scams (‘Phishing’)

Phishing emails designed to persuade you to provide personal and banking details – or place your computer at risk by enticing you to visit ‘attack’ websites – are very common.

STOP and THINK when you receive an unexpected email:

Do you actually do any business with this company?

Have you actually done the thing they say (eg. made a recent purchase)?

Why would they need your details again? Legitimate companies aren’t in the habit of losing customer information.

Would they really suspend your account? You should view any threat to suspend your account or access, or that you will lose money, as a sign that the email is suspicious.

Are there links in the email? Legitimate companies rarely include links in emails – Police Credit Union certainly never will.

Would someone suddenly offer you money? Do you know anyone who has received money this way?

If you are at all concerned about an email you receive, contact the company yourself – they will be able to advise you if this is a genuine communication.

Never click on any link in a suspicious email, or use any phone numbers or web addresses provided in the email itself.

Don’t Be a Money Mule

A money mule is someone who receives and forwards money that has been stolen in fraudulent transactions. Money mules help criminals hide the source of illegal funds as part of the process of laundering the money.

Acting as a money mule is illegal.

Be careful when looking for work. Work-from-home jobs that promise excellent commissions and require only basic computer skills are a dead giveaway.

Don’t be fooled. Criminals advertise these jobs on popular employment websites as well as “stay-at-home mum makes $3000 per month” web banners. Look at the job, not the source.

Don’t get involved. If you find yourself being personally offered a job that involves waiting for money to arrive in your bank account and then transferring it to another party, refuse. Becoming involved in money laundering makes you a target of criminals and the law.

It isn’t a victimless crime. Besides encouraging theft of funds through internet banking, being a money mule assists criminals in funding drug trafficking, weapons trafficking, people trafficking, piracy, and terrorism.

Police Credit Union is committed to denying funding to organised crime.

Mobile Porting

There is an increase of mobile porting in Australia. Mobile porting occurs when a criminal is able to gain enough information about you to have your mobile number redirected to their phone. This could allow them to commit internet banking fraud on your account. This could lead to the criminal receiving your SMS One Time Password.

The information they require to complete mobile porting fraud is:

  • your mobile number
  • name
  • address
  • date of birth

Unfortunately it’s fairly easy to have a mobile number ported, but you can protect yourself by taking these simple precautions:

Ensure you shred any mail you bin, particularly mail with your personal information.

Ensure you have security software on your computer, and keep all your computer software up-to-date.

If you suddenly stop receiving calls or texts to your mobile, have a friend call you to test that your number still reaches you.

If you suspect your mobile has been ported, please immediately contact us on 1300 131 844.

Remember, all these scams want to obtain your personal and banking details… to take your money. There is nothing rude about hanging up on them, no matter how friendly or persuasive the caller.

If you have received a suspicious call, please contact us:

During business hours: 1300 131 844
After hours: 1300 131 844 and press 2 (to cancel a card)
If you are overseas: +61 2 8299 9101
You can email us at [email protected].

Or, you can always drop in to your local branch and one of our friendly staff can help you.

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