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Visa Card Protection

Better, safer transactions with Visa cards

Here are some basic but essential steps you can take that will help make your Visa card’s protection even better.

While you have Guardian Fraud Protection Service monitoring for suspicious transactions across your accounts 24/7, there are some things that you can do to minimise your risk and have an enjoyable online shopping experience.

Be careful shopping online. Google businesses and check customer feedback on small retail sites.

If a deal looks too good to be true… maybe it is. Do your research.

Giving your CVV number is OK. During a transaction you can give the 3 digits on the back of the card.

A Verified by Visa popup has appeared when you’re transacting online? It’s OK to provide requested details.

Advise Police Credit Union when you are travelling overseas – always!

Always check your card statement.

If you have any problem with your card, or a transaction…

Call us, now!
The quicker you tell us that you have a problem, the sooner we can help to make things better again.

During business hours: 1300 131 844
After hours: 1300 131 844 and press 2

You can email us at [email protected]. Or, you can always drop in to your local branch and one of our friendly staff can help you.

Help us help you!

We can clear up suspicious matters and avoid inconveniencing you if we can contact you. Please make sure we have up-to-date contact details for you, especially if you are travelling.

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