Travel Insurance

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared.

Buying Police Credit Union Travel Insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*. We’ve partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.

24/7 emergency assistance

If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.​

Pre-existing medical condition cover

You may be eligible for pre-existing medical condition cover on Comprehensive, Multi-Trip and Domestic plans using the Police Credit Union Travel Insurance online medical assessment, which provides an instant outcome.

Claims process

If something happens while you are travelling, you can make a claim with the online claims portal. Claim online while you are still travelling or when you return.

Always consult the smartraveller.gov.au website prior to any travel.

There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘reconsider your need to travel’ or ‘do not travel’ alert is in place), which can be found on Smartraveller; or which was published in a reliable mass media source.

This applies even if the Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place.

In addition to visas, countries may require proof of COVID-19 test results; vaccination requirements; and compulsory travel insurance, with proof of adequate medical benefit cover. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding your international travel insurance policy due to international entry requirements, please contact us on 1800 011 060.

Before buying our travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s).

If during the period of your cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic (such as COVID-19), cover may be available under some sections of your policy. Consult your Product Disclosure Statement for details.

Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation (WHO), and Department of Home Affairs.

Depending on the plan you choose, Police Credit Union Travel Insurance will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you.

These are summaries only. Terms, conditions, exclusions, limits and applicable sub-limits apply; refer to the Product Disclosure Statement to learn more about the Cover Types.

Single

Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.

Duo

Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.

Family

Covers you, your spouse or partner, and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.

Depending on your age, where you are travelling to and the length of your trip, you may be offered one, two or three different plans.

The below is only a summary.

Domestic

This Domestic Plan offers cover for a single trip within Australia. It is designed to cover personal liability*, luggage*, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs and increase item limits.

Essentials

This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, and unexpected trip cancellation*.

Comprehensive

This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

Multi-Trip

This Multi-Trip Plan is a 12-month plan that offers all the benefits of our Comprehensive or Domestic Plans for multiple trips within Australia* and overseas. Our Multi-Trip Plan is available to travellers who are aged under 75 years at the time the Certificate of Insurance is issued. You pay one premium for all return trips from Australia that you make in a 12-month period. Simply choose each trip destination as well as the trip duration that will cover your longest journey: 15, 30 or 45 days.

For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans*.

These are summaries only.

Snow Pack

Going to the snow? You may be eligible to add a Snow Pack that is designed to cover snow sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*.

Cruise Pack

Going sea or ocean cruising? Add a Cruise Pack, which is designed to cover medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*.

Adventure Pack

Doing adventure activities? You may be eligible to add an Adventure Pack to your plan that is designed to cover a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*.

Increased Item Limits Cover

Taking higher-value items? To increase the item limit for higher-value items, add Increased Item Limits Cover to your plan, so your item may be covered for a higher value, should it be stolen, lost or damaged*.

Customer Support

If you have any questions or need to make changes to your Travel Insurance policy, call or email us.

Customer support phone – 1800 011 060
Weekdays 8am-7pm AEST Saturday 8am-5pm AEST

If you are overseas and need to delay your return to Australia, please call us to discuss your policy extension prior to the original policy end date.

Claims

To make a new claim or to check the status of an existing claim, head to the claims portal or call us on 1800 011 060.

Claims Portal

24/7 emergency assistance

Call emergency services immediately if your condition is life threatening.

Call us as soon as you can on:
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)

Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.