Who we are
As a credit union, we have supported our customers for over 50 years… We first opened our doors in 1970 to service the financial needs of South Australian police, with officers literally turning their caps upside down on pay day to pool their funds and provide loans to other officers.
Now, we’re for everyone, with over 40,000 happy customers.
Although we now offer our banking services to everyone, we still honour our police heritage with our Platinum package available for police, healthcare professionals such as nurses, as well as emergency services workers and firefighters.
With seven branches across SA and NT and four Relationship Managers, we offer a full range of comprehensive and competitive banking products including award-winning home loans, car loans, personal loans and credit cards, as well as outstanding everyday accounts, savings and investment accounts and general insurance products.
Further to this, we offer our customers 24/7 access to their money with our state of the art facilities including our Banking App, Online Banking, Fast Payments and Digital Wallet options with Apple Pay, Google Pay and Samsung Pay.
Our shareholders are our customers, making us a customer-owned credit union with 100% of our profits reinvested back into providing better service, rates, products and value.
Our goal is to deliver a customer experience that is second to none and, with our customer satisfaction rate consistently above 90%, we continue to offer Better Banking to our customers.
We pride ourselves on:
- Our work within the community and our goal to reduce our environmental impact.
- Our Better Banking commitment that goes further than our branches and directly impacts the community and environment that we live in. We continue to invest heavily in supporting organisations such as Crime Stoppers South Australia and local community events in partnership with the Adelaide Footy League.
As Police Credit Union celebrates its 50th birthday in 2020, we took the opportunity to reflect on where we started, the journey along the way, how much we have grown and where we see ourselves in the future.
Thank you to the participants in this video for their important contribution and enduring support as we move into the next era of the credit union.
Watch our video to find out more…
Learn more about our Corporate Governance.
Financial Claims Scheme
Learn more about the Financial Claims Scheme.
Don’t just take our word for it, here’s what some of our customers have to say:
It’s so awesome! I love it already! Thank you for your help with everything, I really appreciate how easy the process was.Alice, Angaston SA
Police Credit Union play an integral role in my daily life with easy online banking, great interest rates on both investment and owner occupier loans, and security for our savings account.Elyse, Greenwith SA
Excellent communication. Always finding ways to help with difficult financial situations and I get to speak to a staff member straight away. Infinitely better than the big banks.Andrew, Craigmore SA
Police Credit Union has been very reliable and responsible with regard to money and insurance dealings for over 40 years. I have the satisfaction of knowing that they are always going to be in my corner and able to serve me.Edward, Mount Barker SA
I have used their services for 22 years and find the staff friendly and approachable. I have recommended them several times. I wouldn’t bank with anyone else.Stephanie, Glencoe SA
Police Credit Union feels like part of my family, the staff are committed to making my banking experience important to them.Elizabeth, Marion SA
A sense of security with all banking needs. We have banked with four different banks but Police Credit Union rates are the best for all our needs.Irene, Gulfview Heights SA
Our market leading products continue to be recognised as some of the best in the country. We have received the following awards from Mozo, one of Australia’s most visited comparison sites:
Meet the team
Meet our current board and executive teams
Our board and executive teams work together to provide strategic guidance and ensure that the business is doing what’s best for its customers and staff.
Alexander Paul Zimmermann
FAICD, Grad. Cert. Business Admin.
Retired: Chief Inspector of Police/Bushfire Community Recovery
Director since: 1999
Chairman 2012–current; Deputy Chairman 2010–2012; Chairman Board Remuneration and Governance Advisory Committee 2012–current; Chairman Board Risk Committee 2011; Chairman Workskil Australia; Fellow Governor’s Leadership Foundation (GLF); Fellow Australian Institute of Company Directors.
Michael John Fisher
FAICD, B. Policing (Invest), Dip. Justice Admin., Grad. Cert. Applied Management, Grad Cert. Business Admin.
Current Occupation: Detective Chief Inspector of Police
Director since: 2000
Deputy Chairman 2006–2010 and 2012–current; Chairman Board Audit Committee 2008–2010; Chairman Board Risk Committee 2005–2008 and 2012–current; Member Board Remuneration and Governance Advisory Committee; Secretary Police Commissioned Officer’s Mess Incorporated; Fellow Australian Institute of Company Directors.
Peter John Alexander
APM LLB, MAICD, Cert. Police Studies, Grad. Cert. HR Management, B. Law, Grad. Dip. Legal Practice
Current Occupation: Sole Practitioner – Peter Alexander Lawyers
Director since: 2008
Member Board Risk Committee; Member Board Remuneration and Governance Advisory Committee; former President Police Federation of Australia 1996–2007; former President Police Association of SA 1991–2008; Member Australian Institute of Company Directors.
Andrew James Dunn
GAICD, Assoc. Dip. Justice Admin., Assoc. Dip. Social Science
Retired: Sergeant of Police
Director since: 2013
Member Board Audit Committee; Life Member Police Association of SA, former Secretary Police Association of SA 1998–2013; Graduate Member Australian Institute of Company Directors.
BA (Acc), Grad Dip CSP, MBA, FCPA, FAICD, FCIS, AFAIML
Current Occupation: Non-Executive Director
Director Since: 2015
Chairman Board Audit Committee 2016–current; Member Board Remuneration and Governance Advisory Committee; former CFO Beach Energy Limited 1997–2016; Director KP Advisory Pty Ltd; Non-Executive Director and Chairman of the Audit and Risk Committee of Funds SA; Advisory Board Member SAFA; Council and Audit Committee Member of Walford Anglican School for Girls; Council Member and Chairman of the Finance and Infrastructure Committee of The University of Adelaide; Independent Chair Risk and Performance Committee Department of Treasury and Finance; Director Amaero International Limited; Fellow CPA Australia; Fellow Australian Institute of Company Directors; Fellow Institute of Governance Institute of Australia; Fellow Chartered Institute of Company Secretaries.
Peter Damian Schar
FAICD, FAIES, Adv. Dip. Public Safety (Emergency Management)
Retired: Sergeant of Police
Director since: 1998
Member Board Audit Committee; Member Board Risk Committee; Fellow Australian Institute of Emergency
Services; Fellow Australian Institute of Company Directors.
MAICD, Dip. Local Govt., Cert Police Studies
Retired: Former Secretary and Executive Member, Police Association of South Australia and former Senior Sergeant First Class, SA Police.
Director since: 2016
Member Board Audit Committee; Member Board Remuneration and Governance Advisory Committee; Member Australian Institute of Company Directors; Life Member Police Association of SA; Deputy Mayor and Councillor City Charles Sturt (CCS); Member of CCS Asset Management Committee; Member of CCS Audit Committee.
Chief Executive Officer
BEc (Acc), FCPA FAICD SA Fin
Costa commenced with Police Credit Union in 2002 and was appointed Chief Executive Officer and Company Secretary in July 2007. He is currently a Director of PCU Services Pty Ltd, Police Credit Union Financial Planning Pty Ltd, Ian Berry Insurance Services Pty Ltd, CU Pageant Company Pty Ltd and SA Police Legacy Inc.
Costa is a qualified accountant, launching his career with Deloitte before moving into the banking and finance industry in 1987 with Hindmarsh Adelaide Building Society. Costa has successfully undertaken a number of diverse senior management responsibilities throughout his career, including accounting, treasury, sales, marketing and strategic roles.
As Chief Executive Officer, Costa has the responsibility of leading the organisation to successfully implement the Police Credit Union Group Strategy; including the achievement of its major goal – to deliver a customer experience second to none; and its vision to be the Credit Union that best understands and fulfils the financial aspirations of its Members and our people.
Executive Manager Member Value & Distribution and Deputy CEO
Paul has over 24 years’ experience in the credit union industry, the last 17 of which have been spent at Police Credit Union. He is the Chairperson of the Product and Pricing Committee.
Paul has held an Executive Management position at Police Credit Union for 10 years and is responsible for the Branch network, Relationship Managers, Contact Centre, Ian Berry Insurance Services, Retail Operations and Product team. Paul is responsible for motivating the retail team to become highly engaged customer experience experts, enhancing access channels, delivering superior service and continuing to increase member value. He also manages the relationship with Police Credit Union’s business partners including Allianz, Cuscal and Western Union.
As Chairperson of the Product and Pricing Committee, Paul oversees the implementation of unique and compelling customer value propositions, explores business opportunities not necessarily within Police Credit Union’s core business model, and implements distribution and access channel strategies to improve customer value propositions to achieve growth in selected metropolitan and regional markets. He and the committee also have direct management of pricing decisions for products including interest rates, fees and charges.
Executive Manager Finance
B.Comm, B.Acc, Higher Diploma in Tax Law, Chartered Accountant
James has been with Police Credit Union since 2005 and fulfilled the role of Manager Finance for a number of years. His core responsibilities involve overseeing the Finance area including Treasury and being a key member of the Pricing Committee.
Having gained exposure to a diverse client base in mining finance, manufacturing and chemicals, James was admitted as a member of the Institute of Chartered Accountants in 1990. Through these varied roles and later within the financial services of Banking and Life Insurance, James has gained extensive experience in accounting, regulation, tax and finance within the financial services environment.
In April 2013, James was appointed Executive Manager Finance and is currently responsible for the financial control of the Credit Union. James is also the Chairperson of the Asset and Liability Committee that manages and monitors Police Credit Union’s liquidity, interest rate and capital risks.
Executive Manager Brand, Marketing & Communications
Christie commenced with Police Credit Union in 2010, bringing an extensive brand, marketing and management background developed from the real estate industry. Christie has been in an Executive Manager position since August 2011.
As the Executive Manager Brand, Marketing & Communications, Christie manages the promotion of Police Credit Union and its associated companies’ brands, as well as being responsible for all corporate communication.
Christie is also Chairperson of the ‘Community, Environment and Employee Engagement and Diversity’ (CEEED) Committee, which is responsible for overseeing the implementation of ongoing initiatives reflecting Police Credit Union’s commitment to community, social responsibility and reducing our environmental impact. The Committee remains focussed on enhancing employee engagement and diversity, and building on an inclusive and proactive culture in the achievement of sustainable and superior customer experience outcomes.
Executive Manager Lending & Credit Management
BEc FCA, Grad. Dip. AppFin, MBA
James has over 29 years combined experience in accounting, banking and finance. James is a chartered accountant who commenced his career with a Big 4 accounting firm before moving to the banking and finance industry. James has undertaken a number of roles with both international and Big 4 banks ranging from private banking and business development to senior management positions.
James commenced with Police Credit Union in 2012, bringing an extensive knowledge of credit risk and processes developed from numerous years experience in both the accounting and finance industries. In his role as Executive Manager, Lending and Credit Management, James has the responsibility in leading the credit culture of the Credit Union and successfully developing, implementing and monitoring credit policy. He is also the Chairperson of the Credit Risk Committee.
Executive Manager People & Culture
BPsych, B Behav Sci (Hons)
Annie commenced with Police Credit Union in 2014 and was appointed as Head of People & Culture in 2018 and Executive Manager People & Culture in 2020. Annie has 15 years of experience working across all disciplines within the human resources field, including: industrial and employee relations, organisational learning and development, remuneration and benefits and work health, safety and well-being.
As Executive Manager People & Culture, she is responsible for the implementation of the strategy which incorporates all key elements of an employee’s life cycle at Police Credit Union. This includes overseeing all recruitment and employment activity, induction and onboarding, work health and safety, performance management, resources related policies, workplace diversity and inclusion, and career development and learning.
Annie is a member of Police Credit Union’s ‘Community, Environment, Employee Engagement and Diversity Committee’ (CEEED), the Work Health, Safety & Well-being Committee (Secretary), the Staff Superannuation Committee (as an Employer Representative) and the Compliance and Operational Risk Committee and is the Credit Union’s Return to Work Coordinator and Equal Employment Opportunity Officer.
Executive Manager Technology & Data
Ben has over 16 years’ experience in IT within the mutual banking sector. He has a solid technical background in IT having worked in positions from front line support through to senior management and has a strong background in business processes as well as IT technical skills. Prior to this work, Ben also worked as a chartered accountant for over 5 years encompassing roles from taxation accounting to audit, giving him a good grounding in accounting principles and practices.
Commencing with Police Credit Union in 2014, Ben heads the IT team in the role of Executive Manager, Technology and Data and is responsible for the security, availability and integrity of Police Credit Union’s IT systems. He also sits on the Compliance and Operational Risk Committee and is the Chairperson of the Innovation Committee.
Executive Manager Risk & Compliance
MIns&RiskMgt, ANZIIF(Fellow)CIP, BBus(Eco & Fin), GCertCommLaw
Sean commenced with Police Credit Union in 2015, when he was appointed to the Executive Manager Risk and Compliance role. With over 21 years of combined experience in financial services, Sean brings extensive experience in the management of risk and compliance, ensuring the business is appropriately addressing its risks and meeting all legal and regulatory requirements.
Sean is the Chief Risk Officer, Chairperson of the Compliance and Operational Risk Committee and a management representative of the Board Risk Committee.
Sean’s role incorporates the management of Police Credit Union’s operational, regulatory and compliance risks, including Business Continuity Management and the management of corporate insurances. His role on the Executive Management Team facilitates the integration of compliance and risk management into the Credit Union’s strategic direction and business operations.