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Accessibility

We are committed to supporting all our customers.

In our branches

We’re committed to making our branches easy to access…

As we continue to refurbish our branches, we look to include access options to make it easier for all customers. Where possible or required, our branches have:

  • Power-assisted entry doors
  • Ramps for wheelchair or pram access
  • Walking aid assistance
  • Interview and meeting rooms on ground floor
  • Easy to read signage
  • Flexible height brochure displays

Over the phone

If you are calling us…

Our Contact Centre staff are trained to support you and to meet the accessibility of our customers. If you need more help, you can also contact us using the National Relay Service.

We also have our automated telephone system, IVY Phone Banking. Visually impaired customers can use this to:

  • Check account balances
  • Use BPAY®
  • Check the last five transactions made on an account
  • Transfer funds within their membership or to another pre-nominated membership
  • Activate a card
  • Check the interest earned on an account within the last financial year

This system is available to access 24/7.

Online

We aim to make this site accessible for everybody

We aim to make the content of our website accessible to the widest possible audience. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

We come to you

If you find it hard to get to us….

We have a team of committed Relationship Managers who can visit you in your home if you are unable to leave for any reason.