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Protecting your money is our priority.

Lost or stolen cards

You can lock a lost or stolen card using our Banking App

Just follow these steps:

  1. Go to ‘Cards’
  2. Authenticate your entry with your fingerprint or by entering your four-digit PIN
  3. Select the card you wish to lock
  4. You can either lock your card while you look for it or select the ‘Lost or Stolen Card’ option
  5. If you select the ‘Lost or Stolen Card’ option, you can then notify us if your card has been ‘Lost’ or ‘Stolen’ by selecting the appropriate button
  6. To order your new card, call us on the phone number below

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How we protect you

The security of your money is important to us, so we do what we can to protect it.

Guardian Fraud Protection Service is our comprehensive suite of services aimed at keeping your transactions safe and secure.

It includes:

  • Identifying high risk transactions
  • Assessing and monitoring high risk transactions
  • Monitoring fraud trends, Australia-wide and globally
  • Proactively acting to recover funds

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Protect yourself

Protect your PIN

Take care when entering your PIN, making sure that no one can see and if you are unsure, cover the keypad with your hand.

Always memorise your PIN, don’t write it down (even in your phone)!

Keep your PIN a secret, even from friends and family. And remember, our staff will never ask for your PIN.

Changing your PIN from time to time helps protect against fraud.

Avoid using obvious numbers like your date of birth or digits from your phone number.

Protect your password

Make passwords hard to guess by using a unique combination of letters, numbers and symbols and never using birthdays, phone numbers, addresses or names.

Change your password at least every six months.

Don’t write your password down, especially in your digital devices. If you do need to store it somewhere, a password manager is a great option.

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Travelling overseas

Let us know if you are travelling overseas. We can monitor your transactions using our Guardian Fraud Protection Service.

If we notice something suspicious, we can take steps to protect you against fraud, including:

  • Blocking high-risk Visa transactions
  • Restricting your card against suspicious activity
  • Holding Online Banking transfers, pending confirmation

If you don’t notify us before you leave, overseas transactions can look suspicious, so it is best to get in touch with us to let us know exactly when and where you are going.

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Make a report

If you notice suspicious behaviour, unusual activity, a possible security threat on your account, or for any concerns, please notify us.

During business hours: 1300 131 844
After hours: 1300 131 844 and press 2
If you are overseas: +61 2 8299 9101

You can also email us at [email protected] or visit your local branch.

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