Important information regarding COVID-19 Read more

Changes to opening hours: all branches will be closed on Saturdays and Contact Centre hours have been extended until 4pm. Read more

BSB 805 005Ph 1300 131 844

COVID-19 Support

We’re open and here to help …

Despite the uncertainty surrounding the COVID-19 pandemic, the financial and personal well-being of our customers and our employees remains paramount. As always, Police Credit Union is committed to providing excellent customer service, whilst following the ongoing and most up-to-date advice of health authorities. Read about how we are focussed on helping our customers and team during this time.

Helping our customers

Helping our customers

  • Branches are open Monday – Friday with enhanced cleaning and entry protocols. All branches will be temporarily closed on Saturdays to ensure the health and well-being of our customers and staff. 
  • Contact Centre hours have been extended on Saturdays and will now be open from 8.45am – 4pm. 
  • Online Banking, IVY Phone Banking, the Banking App and ATMs are all available for your banking needs.
  • Our Relationship Managers will also continue to be here to help, just with a few measures in place to ensure the health of all involved. So, face to face interactions will be minimised in favour of phone or video conference and email.
  • Bank with us over the phone – we can assist with loan applications, insurance policies, setting up new term deposits and savings accounts, general transactional banking and setting up your access options. You can also submit new loan applications via our website. 

We are here to help. If you have any questions, please get in touch with our Contact Centre on 1300 131 844 and one of our friendly staff will assist.

Visiting our branches

Visiting our branches

We know that you love our in branch service, so we are taking all necessary precautions to make sure you can continue to safely enjoy personal banking.

In order to protect the health and safety of our people and our customers, we have introduced the following measures in branches:

  • Reduced branch opening hours – all branches will be open as normal from Monday – Friday but closed on Saturdays. Our Contact Centre will be open from 8.45am – 4pm on Saturdays as an alternative.
  • Mandatory and non-intrusive temperature checks to be carried out prior to entry
  • No more than two customers allowed in a branch at a time
  • Increased daily cleaning and disinfectant practices
  • Disinfectant, hand sanitisers and masks are available at all branches
  • Customers who regularly transact in branch will also be personally phoned for assistance for future transactions

Further to this, we kindly ask that:

  • if you are unwell or experiencing flu like symptoms (cough, fever, shortness of breath, sore throat, runny nose); or
  • if you have come into close contact or live with someone who has a confirmed case of COVID-19; or
  • if you have come into contact with someone who has travelled from overseas or interstate in the last 14 days; or
  • if you have travelled from overseas or interstate and should be in mandatory isolation; or 
  • if you have a temperature above 37.5  

that you please do not enter the branch but rather let us assist you via our other channels.

Thank you in advance for your understanding. 

Help for home loan customers

Help for home loan customers

We know that some of you may be experiencing financial difficulty due to COVID-19, so we want to do what we can to assist.

You can:

  • Defer your scheduled home loan repayments for 3 months with a ‘loan repayment pause’ 
  • In some circumstances, pause your mortgage loan repayments up to 6 months following a review
  • Consider changing loan repayments from Principal and Interest to Interest Only repayments
  • Look to restructure your loan, in many cases associated fees will be waived

If you do find yourself experiencing financial difficulty during this time, we encourage you to contact us as soon as you can, so we can assess your unique situation and provide you with the appropriate solution. You can download a Loan Repayment Pause Request Form here.

Help with Term Deposits

Help with Term Deposits

We have some great Term Deposit rates available. See them here.

Setting up a Term Deposit is easy and can even be done over the phone. Simply call our friendly staff on 1300 131 844.

Access your money

Access your money

Our customers can securely access their money 24/7 with Online Banking at www.policecu.com.au, our Banking App, IVY Phone Banking or by calling our Contact Centre on 1300 131 844 during business hours. With convenient and safe access options such as Fast Payments, PayWave, Apple Pay, Samsung Pay and Google Pay, our customers can transfer money quickly or ‘tap and go’ payments to reduce the need to handle physical money. 

Tip: have you tried Secure Messages? Write to us directly from your Banking App or Online Banking inbox and we’ll write back! 

Government Deposit Guarantee

Government Deposit Guarantee

As an authorised deposit-taking institution, certain deposits are protected up to a limit of $250,000 under the Government Deposit Guarantee. Find out more here or call 1300 131 844 to speak to our friendly staff about your specific circumstances. 

Helping our customers

  • Branches are open Monday – Friday with enhanced cleaning and entry protocols. All branches will be temporarily closed on Saturdays to ensure the health and well-being of our customers and staff. 
  • Contact Centre hours have been extended on Saturdays and will now be open from 8.45am – 4pm. 
  • Online Banking, IVY Phone Banking, the Banking App and ATMs are all available for your banking needs.
  • Our Relationship Managers will also continue to be here to help, just with a few measures in place to ensure the health of all involved. So, face to face interactions will be minimised in favour of phone or video conference and email.
  • Bank with us over the phone – we can assist with loan applications, insurance policies, setting up new term deposits and savings accounts, general transactional banking and setting up your access options. You can also submit new loan applications via our website. 

We are here to help. If you have any questions, please get in touch with our Contact Centre on 1300 131 844 and one of our friendly staff will assist.

Visiting our branches

We know that you love our in branch service, so we are taking all necessary precautions to make sure you can continue to safely enjoy personal banking.

In order to protect the health and safety of our people and our customers, we have introduced the following measures in branches:

  • Reduced branch opening hours – all branches will be open as normal from Monday – Friday but closed on Saturdays. Our Contact Centre will be open from 8.45am – 4pm on Saturdays as an alternative.
  • Mandatory and non-intrusive temperature checks to be carried out prior to entry
  • No more than two customers allowed in a branch at a time
  • Increased daily cleaning and disinfectant practices
  • Disinfectant, hand sanitisers and masks are available at all branches
  • Customers who regularly transact in branch will also be personally phoned for assistance for future transactions

Further to this, we kindly ask that:

  • if you are unwell or experiencing flu like symptoms (cough, fever, shortness of breath, sore throat, runny nose); or
  • if you have come into close contact or live with someone who has a confirmed case of COVID-19; or
  • if you have come into contact with someone who has travelled from overseas or interstate in the last 14 days; or
  • if you have travelled from overseas or interstate and should be in mandatory isolation; or 
  • if you have a temperature above 37.5  

that you please do not enter the branch but rather let us assist you via our other channels.

Thank you in advance for your understanding. 

Help for home loan customers

We know that some of you may be experiencing financial difficulty due to COVID-19, so we want to do what we can to assist.

You can:

  • Defer your scheduled home loan repayments for 3 months with a ‘loan repayment pause’ 
  • In some circumstances, pause your mortgage loan repayments up to 6 months following a review
  • Consider changing loan repayments from Principal and Interest to Interest Only repayments
  • Look to restructure your loan, in many cases associated fees will be waived

If you do find yourself experiencing financial difficulty during this time, we encourage you to contact us as soon as you can, so we can assess your unique situation and provide you with the appropriate solution. You can download a Loan Repayment Pause Request Form here.

Help with Term Deposits

We have some great Term Deposit rates available. See them here.

Setting up a Term Deposit is easy and can even be done over the phone. Simply call our friendly staff on 1300 131 844.

Access your money

Our customers can securely access their money 24/7 with Online Banking at www.policecu.com.au, our Banking App, IVY Phone Banking or by calling our Contact Centre on 1300 131 844 during business hours. With convenient and safe access options such as Fast Payments, PayWave, Apple Pay, Samsung Pay and Google Pay, our customers can transfer money quickly or ‘tap and go’ payments to reduce the need to handle physical money. 

Tip: have you tried Secure Messages? Write to us directly from your Banking App or Online Banking inbox and we’ll write back! 

Government Deposit Guarantee

As an authorised deposit-taking institution, certain deposits are protected up to a limit of $250,000 under the Government Deposit Guarantee. Find out more here or call 1300 131 844 to speak to our friendly staff about your specific circumstances.