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COVID-19 Support

We’re open and here to help...

We’re here to continue to support you following the COVID-19 pandemic.

Helping our customers

The health and well-being of our customers is paramount…

  • Branches are open with enhanced cleaning and entry protocols. View our opening hours.
  • Contact Centre hours – our Contact Centre is open extensive hours, including Saturday mornings. This allows you to get in touch even if you don’t want to attend a branch. Please call 1300 131 844.
  • Online Banking, IVY Phone Banking, the Banking App and atmx by Armaguard network ATMs are all available for your banking needs.
  • Our Relationship Managers are also here to help. You can opt for a phone or video conference call and email rather than a face-to-face meeting if you prefer.
  • Bank with us over the phone – we can assist with loan applications, insurance policies, setting up new term deposits and savings accounts, general transactional banking and setting up your access options all over the phone. You can also submit new loan applications via our website. 

If you are experiencing financial hardship, please reach out to us, we will assist you with tailored options.

Visiting our branches

We know that you love our in branch service…

Our branches are open, and staff are ready to assist you however they can. Although the restrictions around branch access have been relaxed in line with government guidelines, the health and safety of both our staff and customers remains a priority.

To protect the health and safety of our people and our customers, please be aware of the following measures in branches:

  • Mandatory and non-intrusive temperature checks using a thermal imaging camera at ALL branches prior to entry. There is a floor stand with clear instructions on how this works.
  • Social distancing – our floor stickers will assist you with this!
  • Increased daily cleaning and disinfectant practices.
  • Disinfectant and hand sanitisers are available at all branches.

Further to this, if you are:

  • Feeling unwell;
  • Experiencing flu like symptoms (cough, runny nose, fever etc.);
  • Have a temperature of above 37.5 degrees Celsius;
  • Have been a close contact of someone with COVID-19; or
  • Have tested positive for COVID-19

Precautions such as wearing a mask and social distancing are always welcome.

Thank you in advance for your understanding.

Access your money

Our customers can securely access their money 24/7 with Online Banking at www.policecu.com.au, our Banking App, IVY Phone Banking or by calling our Contact Centre on 1300 131 844 during business hours. With convenient and safe access options such as Fast Paymentscontactless paymentsApple PaySamsung Pay and Google Pay, our customers can transfer money quickly or ‘tap and go’ payments to reduce the need to handle physical money. 

Tip: have you tried Secure Messages? Write to us directly from your Banking App or Online Banking Inbox and we’ll write back! Your details have been verified so it’s a convenient and safe way to communicate with our team.