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The Faces Behind Better Banking: Mel Burnett

14 March 2019

We want you to get to know our staff – the friendly people behind our motto of #BetterBanking… So we are introducing the next staff member in our ‘Faces Behind Better Banking’ series….

Next up we have Mel Burnett. Our Northern Territory Members might recognise her happy, smiling face! She is busy settling the team into the new branch at Gateway Shopping Centre in Palmerston but, as you will find out, this isn’t a problem for a multitasker like Mel.

Mel, spreading the love in the form of tasty donuts on Valentine’s Day!

Q: Name?
A: Melinda Burnett

Q: Nickname?
A: I haven’t liked my name (Melinda) since I was young, so I prefer Mel!

Q: Describe your family
A: I come from a very crazy yet small family! There’s my dad (Bob), my mum (Cheryl), my younger sister (Bek) and her husband (Jordan), plus my partner (Scott).

Q: Pets?
A: A dog called Missy but we call her Booboo. Unless she is in trouble…

Q: What is your secret hidden talent?
A: I can multitask like a pro!

Q: How long have you been with Police Credit Union?
A: Six years.

Q: How long have you lived/worked in the area?
A: I am a born and bred Territorian, so make that 30 years!

Q: How do you have your coffee?
A: I don’t do coffee, instead I prefer to stick to my morning Red Bull – without it I am far too quiet!

Q: What do you consider to be the best product / service offered by Police Credit Union?
A: I would have to say our car loans. With the low rates and no penalties to payout early, you really can’t get better than that.

Q: Describe your role with Police Credit Union
A: My job is a bit of everything but mainly I’m responsible for the daily operations of the branch including the coaching of staff as well as taking loan appointments to help Members achieve their goals. You’re constantly on the go, so being able to multitask is definitely a plus. That’s where my secret hidden talent comes in!

Q: What’s your best memory at Police Credit Union?
A: I have met lots of amazing people in my time with Police Credit Union who I am lucky to still call friends today. But, if I had to choose just one memory, then I would have to say the obvious… working with my partner’s sister Laura. If it wasn’t for working with her, I wouldn’t have met him!

Q: What is your hot tip for a tasty treat near your branch?
A: If you’re happy to take a 5-10 minute drive south of our branch, then you cannot go past the Coolalinga Bakery – they have the most delicious donuts! We certainly couldn’t go past them when we did a recent delivery to local police stations for Valentine’s Day.

Q: Where do you want to travel next?
A: New Zealand and Europe.

Q: Favourite quote?
A: I have always liked the quote “Failure is the key to success; each mistake teaches us something”. To me it represents never giving up and always taking the lesson from every situation.

Q: Your best recipe or meal you are famous for cooking?
A: Contrary to what my partner says, I’m really not the best in the kitchen. In saying that though, I don’t get any complaints when I make my special guacamole.

Q: Any hobbies or passion projects?
A: I play as a goal shooter in netball for the Waratahs which I absolutely love because the club is so supportive and welcoming. And, you might not think it when you see me, but I am a die hard supporter of the Collingwood Football Club. I bleed black and white for those boys #MagpieArmy

Q: Tell us your story… how did you end up at Police Credit Union and where did you start?
A: I applied for a role with Police Credit Union when I was in a bit of a rut, I had worked in a bookshop for seven years, and was looking for something different. I hated maths as a kid and I had never worked in finance before, but the opportunity was too good to pass, so I stepped out of my comfort zone and I have never looked back!

Q: Favourite TV shows at the moment?
A: Real Housewives and Married at First Sight (LOL).

Q: Describe your team / the people you work with?
A: My team is a group of positive and encouraging individuals who all uplift each other whilst enjoying a good laugh or two. We have Claire who is our main lender and then Darren and Ainslie who are our Member Service Officers, along with Ella who is currently enjoying maternity leave. And, last but not least, we have Dave who has recently returned to the team as our Relationship Manager for the Northern Territory.

Q: What is one funny / surprising fact you have learned about one of your team members?
A: I’m going to name and shame Claire here – she really hates bananas. And when I say hates them, I mean like really detests them.

Q: Any parting comments?
A: If you’re from the local area come by and say hi as we settle into our new branch – we would love to meet you!

Like Mel said, if you’re around the area, why not pop in and visit the team at our brand new branch near the escalators on the way to Woolworths!

Learn about Linda, our Relationship Manager, GO SiXTY PLUS here.