Switching is easy using Online Banking
Simply follow these steps to experience the convenience of online statements:
- Log into Online Banking
- Click on the ‘Online Banking’ menu
- Select ‘Statement Options’
- Select the option ‘Online statements’ and enter in the SMS One Time Password
- You will now receive an email notifying you when your statement is available at the start of each month
As an inclusive financial institution, we are committed to providing access to all people, including those with a disability or those whose location may present difficulties in accessing information online.
If receiving a paper statement may unfairly impact you in some way, we are more than happy to talk to you. Should you wish to make a special request to continue to receive paper statements free of charge, please call our Contact Centre on 1300 131 844.