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Activate your cards

You need to activate any new, replacement or renewal card from Police Credit Union before you can use them.

You can activate your card in several ways, including:

  • Via our Banking App
  • Via Online Banking
  • Via IVY Phone Banking
  • Calling the Contact Centre or coming into a branch

You can follow these easy instructions to make sure that your banking experience with us is smooth, safe and seamless:

Banking App

  1. Click on ‘Cards’ icon on Home Screen or ‘My Cards’ in the main (hamburger) menu
  2. Select ‘Activate Card’ for your chosen card
  3. Enter expiry date on card and click ‘submit’
  4. Your card is now activated
  5. You’ll receive a text message confirming your card has been activated.

Online Banking

  1. Log in to Online Banking
  2. Go to the Accounts menu
  3. Select Card Activation (please note that this option only appears when you have an inactive card in our banking system)
  4. Enter the card number and expiry date of the card you wish to activate
  5. Select Activate Card
  6. A successful activation will result in a message “Card will be activated shortly”
  7. Click OK
  8. Your card is now activated

IVY Phone Banking

  1. Call IVY on 1300 247 489
  2. Enter in your Member number and access code
  3. Select Option 5 to get to the Activation Menu
  4. Follow the prompts and enter the card number and expiry date of the card you wish to activate as prompted
  5. Your card is now activated

Get in touch

To find out more, speak to our friendly staff:

Call 1300 131 844 during business hours
Email us at [email protected]
Visit a branch

Mail: PO Box 6074 Halifax Street PO, Adelaide SA 5000

If any of your CDR data is incorrect, please contact us. You can also send a Secure Message via the Inbox in Online Banking or the Banking App. We will not charge any fee for requests to correct customer CDR data.

If you have a complaint or an issue, please read about our complaints process here.

How can we help?