You need to activate any new, replacement or renewal card from Police Credit Union before you can use them.
You can activate your card in several ways, including:
- Via our Banking App
- Via Internet Banking
- Via IVY Phone Banking
- Calling the Contact Centre or coming into a branch
You can follow these easy instructions to make sure that your banking experience with us is smooth, safe and seamless:
Banking App
- On your main home screen, select Cards
- Enter your PIN or use touch identification
- Enter expiry date of the card you wish to activate
- Card will change from coloured to grey once activated
- Text message will be sent confirming card activation
- Your card is now activated
Internet Banking
- Log-in to your Internet banking account by heading to the top right hand corner of your screen and clicking onto Online Banking
- Enter in your Member number and access password
- Go to the My Preferences menu (please note that this option only appears when you have an inactive card in our banking system)
- Select Card Activation
- Enter the card number and expiry date of the card you wish to activate
- A successful activation will result in a message “Card will be activated shortly”
- Click OK
- Your card is now activated
IVY Phone Banking
- Call IVY on 1300 247 489
- Enter in your Member number and access code
- Select Option 5 to get to the Activation Menu
- Follow the prompts and enter the card number and expiry date of the card you wish to activate as prompted
- Your card is now activated
Get in touch
To find out more, speak to our friendly staff:
Call 1300 131 844 during business hours
Email us at [email protected]
Visit a branch